Legal

Cookie Policy

Information about how we use cookies and similar technologies.

What Are Cookies

Cookies are small text files placed on your device when you access a website or web application. They are used to remember your preferences, maintain your session, and collect information about how you interact with the platform. Similar technologies including local storage, session storage, and pixel tags may also be used for equivalent purposes.

Cookies We Use

Essential cookies

Required for the platform to function. These cannot be disabled. They include session authentication tokens, device registration identifiers, and security cookies that protect against cross-site request forgery.

Functional cookies

Used to remember your preferences and settings, including language selection, outlet selection, and interface configuration. Disabling these cookies may affect the usability of certain platform features.

Analytics cookies

Used to understand how operators and users interact with the platform, including session recording, error tracking, and performance monitoring. BiteCloud uses LogRocket for session recording and Sentry for error tracking. Data collected through analytics cookies is used solely to improve platform performance and user experience.

Third-party cookies

Certain platform features connect to third-party services that may set their own cookies, including payment gateways and aggregator integrations. BiteCloud does not control third-party cookies. Refer to the privacy policies of the relevant third parties for details.

Cookie Duration

  • Session cookies: deleted when you close your browser or end your session
  • Persistent cookies: retained for a defined period, typically between 30 days and 12 months, depending on their purpose
  • Device registration cookies: retained for the duration of the device's registered status on the platform

Managing Cookies

Essential cookies cannot be disabled as they are required for platform operation. Functional and analytics cookies can be managed through your browser settings or through the cookie preference center available on the BiteCloud website. Disabling non-essential cookies will not prevent access to the platform but may affect certain features and your overall experience.

Updates to This Policy

BiteCloud may update this Cookie Policy as the platform evolves or as regulatory requirements change. Updates will be published on this page with the date of last revision.